Frequently Asked Questions
Everything you need to know about USMLE mentorship, diagnostic sessions, and research cohorts.
1:1 Tutoring & Diagnostic Sessions
How does the Free Diagnostic Trial Session work?
Every eligible student receives one free 30-minute USMLE diagnostic session. An approved mentor reviews current preparation, identifies high-yield weaknesses, and recommends an appropriate plan. Research begins through cohort orientation rather than a private diagnostic session.
How are Mediq tutors selected and score-verified?
All Mediq USMLE tutors are score-verified (260+ on Step 1 / Step 2 CK) and rigorously vetted for teaching clarity. Our research mentors are published authors in PubMed-indexed journals.
Can I reschedule or cancel a booked session?
Yes! Sessions can be rescheduled or cancelled directly from your Member Portal up to 24 hours before the scheduled start time without forfeiting session credits.
Research Cohorts & Publications
What is included in the Research Cohort programme?
Research is taught through a faculty-led cohort with a published curriculum, shared milestones, and supervised project work. Enrollment supports research training and contribution opportunities; it does not create a personal mentor assignment or guarantee authorship.
Do you guarantee journal publication?
We guarantee manuscript completion and submission to legitimate, non-predatory PubMed-indexed journals. Peer-review decisions are subject to journal editorial boards.
Billing, Packages & Payments
What payment methods are supported?
We process payments securely via Stripe, supporting all major credit and debit cards (Visa, MasterCard, American Express) with bank-grade encryption.
What happens to unused session credits?
Session credits remain active for the duration of your active subscription billing cycle and roll over into renewed packages.
Still have questions?
Our academic advisors are ready to help you plan your USMLE prep schedule.
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